Simple, honest pricing.
NeatMail has two plans: Pro at $9/month ($7.50/month billed annually) and Max at $19/month ($15.83/month annually). Every plan starts with a 7-day free trial and includes a 14-day money-back guarantee on your first payment. Self-hosting is free under the Elastic License 2.0.
Priced for deep work.
Two plans. Neither costs what a person does. Cancel anytime — your inbox stays yours.
An assistant
A person to watch your inbox for you.
- Offline nights, weekends and holidays
- Needs full access to every email you get
- Weeks of training before they're useful
- Sick days, notice periods, turnover
- Still needs you to say what matters
Pro
For the focused individual.
- Email tracking — Unlimited
- Custom labels — Unlimited
- AI draft replies — 100/mo
- Follow ups — 50/mo
- Auto file attachments
- Chat with mails
- Telegram & Slack
- Archive rules — 25
- —Advanced analytics —
- —Priority support —
Max
For high-volume operators.
- Mailboxes — 2
- Email tracking — Unlimited
- Custom labels — Unlimited
- AI draft replies — Unlimited
- Follow ups — Unlimited
- Auto file attachments
- Chat with mails
- Telegram & Slack
- Archive rules — Unlimited
- Advanced analytics
- Priority support
7-day free trial · 14-day money-back guarantee · Cancel anytime
* Full refund available on your first subscription payment within 14 days of purchase. See our Refund Policy.
Comparing prices? See SaneBox's price history and Boomerang's unpublished monthly rates.
What the Pro and Max limits mean
Promise tracking and custom labels are unlimited on both plans. Pro puts monthly caps on AI draft replies and follow-ups and allows up to 25 archive rules. Max removes those caps, includes two mailboxes, and adds advanced analytics and priority support.
| Feature | Pro ($9/mo) | Max ($19/mo) |
|---|---|---|
| Promise tracking | Unlimited | Unlimited |
| Custom labels | Unlimited | Unlimited |
| AI draft replies | 100 a month | Unlimited |
| Follow-ups | 50 a month | Unlimited |
| Archive rules | Up to 25 | Unlimited |
| Auto file attachments | Included | Included |
| Chat with your mail | Included | Included |
| Telegram and Slack | Included | Included |
| Advanced analytics | Not included | Included |
| Priority support | Not included | Included |
AI draft replies
NeatMail drafts replies in your tone, using the earlier conversation for context and checking your calendar before it suggests a meeting time. You review and edit every draft before it goes out. Pro includes 100 a month, about three a day over a 30-day month. Max has no cap.
Follow-ups
NeatMail looks for commitments with a deadline in the mail you send and receive, whether you made the promise or someone made it to you, and files each one in a Follow up label with its due date. That tracking is unlimited on both plans. When your own deadline is close, NeatMail drafts the delivery email; when someone else's promise to you is overdue, it drafts a nudge. Pro lists 50 follow-ups a month, separately from its 100 AI draft replies. Max has no cap on either.
Archive rules
An archive rule moves low-priority mail out of your inbox automatically after a set time. Pro allows up to 25 archive rules, and Max has no limit.
Mailboxes
Max includes two mailboxes. Extra mailboxes on Max cost $10/mo each (₹500/mo each in India).
Monthly or annual billing
In US dollars, a year billed annually costs 10 months of the monthly price. In rupees it costs about 9.6 months. Annual plans are billed once a year, up front.
| Plan and currency | 12 monthly payments | One annual payment | Difference | Annual price in months |
|---|---|---|---|---|
| Pro, US dollars | $108 | $90 | $18 | 10 |
| Pro, Indian rupees | ₹7,188 | ₹5,749 | ₹1,439 | 9.6 |
| Max, US dollars | $228 | $190 | $38 | 10 |
| Max, Indian rupees | ₹15,588 | ₹12,470 | ₹3,118 | 9.6 |
If you expect to keep NeatMail for longer than the number in the last column, annual billing costs less. The 14-day money-back guarantee covers a first annual payment the same way it covers a first monthly one, but it doesn't cover the renewal a year later. The same prices are published as JSON at /api/v1/pricing.
Free trial, refunds and cancelling
The 7-day free trial
Every paid plan starts with a 7-day free trial, and the trial is of Max whichever plan you choose. You add a payment card to start it, but you aren't charged during the trial and can cancel any time before it ends. If you don't cancel, it converts to a paid subscription.
The 14-day money-back guarantee
After your first charge you have 14 days to ask for a full refund of that payment, by emailing help@send.neatmail.app from your account's address. Approved refunds go back to the original payment method through Dodo Payments, NeatMail's payment processor, and usually appear within 5 to 10 business days. Once a refund is issued, paid access ends.
What the guarantee doesn't cover
- Renewals, monthly or annual. Cancel before your renewal date to avoid one.
- Any payment charged more than 14 days ago.
- A second refund. The guarantee covers your first paid subscription only.
- Accounts suspended or terminated for breach of the terms, fraud or abuse.
Cancelling and price changes
You can cancel from your account settings at any time. Paid features stay available until the end of the billing period you've paid for, and cancelling stops future renewals without refunding the current period. NeatMail can change its prices with 30 days' notice, and an increase doesn't apply during your current billing period.
The full wording is in the Refund Policy.
Hosted plans or self-hosting
NeatMail is source-available under the Elastic License 2.0, so you can pay for the hosted service or run the code yourself.
Hosted: Pro or Max
- $9 or $19 a month, or $7.50 and $15.83 a month billed annually.
- You connect Gmail or Outlook through OAuth 2.0, and you can revoke access from your Google or Microsoft account at any time.
- 7-day free trial and a 14-day money-back guarantee on your first payment.
- Priority support on Max.
Self-hosted
- Free for personal and commercial use under the Elastic License 2.0.
- You supply Google Cloud credentials, an OpenAI API key, PostgreSQL and Redis, and pay for those yourself.
- You can't resell a hosted version or build a competing SaaS product.
- Source on GitHub; setup notes on the developers page.
What it costs for several people
If several people each have their own plan, the total is the single-plan price times the number of people. In US dollars:
| People | Pro, billed monthly | Max, billed monthly | Pro, billed annually | Max, billed annually |
|---|---|---|---|---|
| 1 | $9/mo | $19/mo | $90/yr | $190/yr |
| 5 | $45/mo | $95/mo | $450/yr | $950/yr |
| 10 | $90/mo | $190/mo | $900/yr | $1,900/yr |
| 25 | $225/mo | $475/mo | $2,250/yr | $4,750/yr |
The NeatMail vs Fyxer comparison puts the same totals next to Fyxer's per-seat prices.
What other email tools cost
Each tool links to the page on this site where we recorded its prices, with the vendor's own pricing page cited there. Prices are per month in US dollars.
| Tool | Billed monthly | Billed annually | Free option | Checked |
|---|---|---|---|---|
| NeatMail | Pro $9, Max $19 | Pro $7.50, Max $15.83 | 7-day trial; self-hosting is free | Current |
| Superhuman | Starter $30, Business $40 | Starter $25, Business $33 | No free tier | October 2026 |
| Shortwave | Business $30, Premier $45, Max $120 per seat | Not recorded | 14-day trial, no free tier | July 2026 |
| SaneBox | Snack $9.49, Lunch $15.99, Dinner $42.99 | Snack $5.42, Lunch $9.08, Dinner $26.58 | 7-day trial, no free tier | 17 Oct 2026 |
| Fyxer | Pro $49, Team $99 per seat | Pro $37, Team $64 per seat | Free plan without reply drafts or inbox sorting | 10 Oct 2026 |
| Boomerang for Gmail | Pro $19.98, Premium $59.98 | Personal $4.98 (@gmail.com only), Pro $14.98, Premium $49.98 | Basic plan with 10 message credits a month | 30 Aug 2026 |
Of the paid plans listed, only SaneBox Snack on annual billing and Boomerang Personal cost less than NeatMail Pro; every other one costs more. The plans don't include the same features, and each comparison page goes through what the price buys.
Pricing questions
01How much does NeatMail cost?
Pro costs $9 a month, or $7.50 a month billed annually ($90 a year). Max costs $19 a month, or $15.83 a month billed annually ($190 a year). In India the same plans are ₹599 and ₹1,299 a month. Self-hosting is free under the Elastic License 2.0.
02Is there a free plan?
There is no free hosted plan. Every paid plan starts with a 7-day free trial of Max, and you can self-host NeatMail for free under the Elastic License 2.0 if you run the servers yourself.
03Which plan do I get during the free trial?
The trial is of Max, whichever plan you pick. Starting it needs a payment card, but you aren't charged during the 7 days and can cancel any time before the trial ends. If you don't cancel, the plan converts to a paid subscription and the 14-day refund window starts on the date of that first charge.
04How does the 14-day money-back guarantee work?
If you're not satisfied after being charged, you can ask for a full refund of your first subscription payment within 14 days of that payment. Email help@send.neatmail.app from the address on your account. The guarantee applies once per customer and doesn't cover renewals. Approved refunds go back to your original payment method through Dodo Payments and usually appear within 5 to 10 business days.
05Does the refund cover an annual plan?
Yes, if it's your first payment. On annual billing the first payment is the whole year, for example $90 for Pro, and you can request a refund within 14 days of it. The renewal a year later isn't covered, so cancel before your renewal date if you don't want to be charged again.
06What happens when I cancel?
You can cancel any time from your account settings. Paid features stay on until the end of the current billing period, and no further renewals are charged. Cancelling doesn't refund the current period unless you're still inside the 14-day guarantee on your first payment.
07Is annual billing cheaper?
Yes. In US dollars, a year billed annually costs 10 months of the monthly price: Pro is $90 a year instead of $108, and Max is $190 instead of $228. In rupees, a year billed annually costs about 9.6 months of the monthly price.
08What's the difference between Pro and Max?
Both include unlimited promise tracking and custom labels, auto file attachments, chat with your mail, and Telegram and Slack. Pro includes 100 AI draft replies and 50 follow-ups a month and up to 25 archive rules. Max removes those caps, covers two mailboxes, and adds advanced analytics and priority support.
09Can I add more mailboxes?
Max includes two mailboxes. Extra mailboxes on Max cost $10/mo each (₹500/mo each in India).
10Can I self-host NeatMail for free?
Yes. The source is on GitHub under the Elastic License 2.0, and self-hosting is free for personal and commercial use. You can't resell a hosted version or build a competing SaaS product. A self-hosted deployment needs Google Cloud credentials, an OpenAI API key, PostgreSQL and Redis, and you pay for those yourself.
11Can the price go up after I subscribe?
NeatMail can change subscription fees with 30 days' notice, and a price increase doesn't apply during your current billing period. On annual billing, the price you paid holds until your renewal.
12Why do I see prices in rupees?
NeatMail publishes a US dollar and an Indian rupee price for each plan, and the plan table picks one based on the country you're visiting from. Visitors in India see rupees.